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TRANSLATION | TRANSCRIPTION | INTERPRETING | SUBTITLING

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Data Collection

Data is collected, processed and maintained by Upwords (tax number 510 942 679), headquartered at Rua Agostinho Neto, 21F 1750-003 Lisboa, Portugal.

Please send all correspondence by email to info@upwordstranslation.com.

Upwords gathers data, including personal data, in the following ways:

• Business process;
• General information requests;
• Budget requests;
• Online forms;
• Event management (in person and/or online);
• Recruitment or spontaneous application processes;
• Consultation processes.

Depending on the nature of the interaction, and only when necessary, Upwords may request some personal data, including name, email, address, telephone number, identification document number/tax number, date of birth, gender, nationality, academic qualifications, professional status and/or bank/payment details.

Why we collect data

Upwords only collects and processes strictly necessary data, only in connection with the matter at hand, in accordance with the data owner’s consent and for legitimate purposes, such as:

• Providing a suitable and targeted response to requests for information/proposal;
• Communicating better with you on relevant matters as required, and only with the necessary frequency, according to the nature of your data and your personal preferences;
• For business purposes, in particular, to obtain statistical data that will help us improve our performance;
• Invoicing for services/products.

Whenever there is no specific legal obligation, personal data will be processed and stored by Upwords only for as long as it is necessary to complete the defined task. The commercial relationship between Upwords and the data owners is ongoing.

The period of time your data is retained may change significantly when used for scientific or statistical purposes, although Upwords undertakes to apply appropriate retention and security measures. As soon as the data is no longer required for the fulfilment of contractual or legal obligations, it will be erased or periodically deleted.

Sharing data

Upwords may share your personal data with third parties, ensuring that it will be used exclusively for the purposes set out.

When applicable, and for the purpose of carrying out the activities in which it is involved, Upwords may share your information with organisations with which it has an operational partnership.

Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information.

Data protection rights

You may exercise your rights, as set out in the GDPR, at any time, including your right to: information (articles 13 and 14), access (article 15), rectify mistakes (article 16), erase data (article 17), restrict processing (article 18), portability (article 20), object (article 21) and to lodge a complaint with a supervisory authority (article 77).

When the use of your personal data is based on consent, you have the right to withdraw this consent without compromising the validity of the data that has been processed up to that point.

For reasons of security and protection, you may be required to provide proof of identity should you request any information about your personal data in our possession.

Personal data security

We employ a range of appropriate security technologies and procedures to protect your personal data from unauthorised access, use or sharing; as well as database and information systems access and monitoring controls that employ security policies that are in line with information security best practices.

Changes to the privacy policy

This privacy policy may be updated whenever necessary.

We will alter the “updated” date whenever we make changes to this policy.

We recommend you periodically consult our privacy policy to keep informed about how Upwords protects your personal data and to keep up to date with the information and your rights.

16 April 2019

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Is it really worth investing in a professional translation service?

Yes, if you want to achieve your goals and grow beyond borders!

Industry Expertise:

The language used in a translation must be appropriate and assertive to convey the correct message, respecting the references of each market and the terminology of each industry.

Effective communication:

To be successful in international markets, you need to make sure you are communicating clearly with your audience.

Certified Company:

There are numerous risks associated with poor-quality translation. As such, working with a company that ensures certified translation (quality standard ISO 17100) is crucial for having the peace of mind that translations into languages you are unfamiliar with are accurate and follow a methodology certified by the EU.

100’000’000+ words translated + 18’000 Projects carried out

What do they say about us?

"Upwords team is always available to accept work and to meet deadlines. They also suggest ways to increase the productivity of our work with new tools. They are our partners for many years, and I hope this partnership lasts many more."

Raquel Gomes
Account Executive
"It’s a pleasure working with Upwords, they’re professional, friendly and always provide excellent translations when you need them."

Amy Williams
Customer Marketing Activation Manager
“Upwords is great to work with - they are reliable, think along, are friendly and are always aiming to help out their clients and vendors.”

Nina Schmitt
Language Strategy Project Manager
“It was the first time we worked with Upwords! We were well catered for in all conversations with the commercial department, with fast answers at all times. In the end, the translation team did a great job.”

Helder Petersen
Electrotechnical Engineer
"Working with Upwords means technical quality, good relationship and responsiveness, even with demanding deadlines and complex projects. Choosing of Upwords is a successful formula: Confidence and the guarantee that the end result will be very positive!"

Raquel Gomes
Account Executive

23 years of experience tell us that many companies struggle to effectively establish themselves in foreign markets due to poorly translated content. For us, the crucial factor is to offer high quality multilingual solutions, focused on the client's objectives, and to help British companies communicating successfully in international markets.

At Upwords you can count on:

Translations performed exclusively by native subject matter experts
Translation into 120 Languages and 22 Dialects
ISO 17100:2015 Quality Certification
A procedure that involves 3 steps, each performed by 3 different professionals: Translation + Proofreading + Quality Check
Final Quality Check.
Quotations in under 24 hours

Be in the best company!

Upwords Services

Interpreting

To meet your needs, we offer Simultaneous, Whispered, Consecutive, or Remote Interpretation services. Our accredited interpreters have over 25 years of experience, offering an accuracy rate of over 95% in a real-time service, where there is no time to correct errors.

Subtitling

91% is the average percentage of videos viewed to completion when captioned! Are you paying proper attention to subtitling and the quality of subtitling in your videos?"

Transcription

We transcribe word-for-word, which includes every expression, unfinished phrase, cough, pause, stutter or hesitation. We accept all audio formats and our experts work in total confidentiality and cyber security.

Translation

78% of consumers do not make important purchasing decisions if the product or service description is not available in their language. Are your products and services being communicated in the language of your customers?

We have the habit to help conquering markets!
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